I have the right to:

  1. safe and high quality care and services;
  2. be treated with dignity and respect;
  3. have my identity, culture and diversity valued and supported;
  4. live without abuse and neglect;
  5. be informed about my care and services in a way I understand;
  6. access all information about myself, including information about my rights, care and services;
  7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
  9. my independence;
  10. be listened to and understood;
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf;
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
  13. personal privacy and to have my personal information protected;
  14. exercise my rights without it adversely affecting the way I am treated.

Information about the Charter of Aged Care Rights

Residents and Respite admissions will be provided with a Charter when entering Bedingfeld Lodge.
Consumers have the option of signing the Charter of Aged Care Rights (the Charter). Consumers can receive care and services even if they choose not to sign. If you decide to sign the Charter, you are acknowledging that Bedingfeld Park has given you a copy of the Charter, and assisted you to understand:

  • information about consumer rights in relation to the aged care service; and
  • information about consumer rights under the Charter.