COMPLAINTS, COMPLIMENTS & ADVOCACY
From time to time there may be a need to raise a concern formally. Bedingfeld has a policy and procedure which outlines our approach to handling a complaint. A copy is available from reception.
Complaints concerning the quality of care and services provided should first be brought to the attention of the CEO for a quick resolution.
The Aged Care Quality and Safety Commission provides the Australian Government with the capacity to investigate concerns raised and take action where an approved provider has breached their responsibilities under the Aged Care Act 1997.
The Commission can be contacted on:
Website: www.agedcarequality.gov.au
Email: Complete an ‘online complaints form’ on the website
Phone: 1800 951 822 (free call)
Postal address: Aged Care Quality and Safety Commission
GPO Box 9819
IN YOUR CAPITAL CITY
The National Aged Care Advocacy Program (NACAP)
This program is funded by the Australian Government and provides free, independent and confidential advocacy support and information to order people (and their representatives) receiving, or seeking to receive, Australian Government funded aged care services.
Contact : 1800 700 600 or look at their website www.opan.com.au
Advocare is an independent advocacy agency which seeks to advance and protect the rights and best interests of people living in residential aged care facilities.
They can be contacted on:
Email: rights@advocare.org.au
Address: Advocare
The Perron Centre
61 Kitchener Avenue
VICTORIA PARK WA 6100
Phone: 9479 7566 or 1800 655 566 (free call)